Southern Cross IT saves the day!

Sometimes technology can be frustrating!  Here’s how we managed to save the day for one of our clients ….

Last week our client, let’s call him Mr X, asked us to resolve an issue he was having with his emails.  Mr X, was extremely frustrated because since his son had changed email provider (to BT) to their home/business he had been unable to send emails.  His son, we’ll call him Mr Y, was still able to send emails.

We booked a telephone appointment with Mr X and Mr Y and were then able to establish a remote connection to both of their computers simultaneously.  With these details in front of us we then set up a three way conference call between ourselves, BT and Mr X/Mr Y using our own internet phone service.  By doing this we were able to resolve the problem quickly and efficiently, to the delight of Mr X and the relief of Mr Y!

We can do EVERYTHING I.T. here at Southern Cross IT!  This case study highlights just three of our many strengths ….

- We can remote in to a computer (or several at once!) rather than having to visit in person, saving our clients valuable time and money.

- We can offer our clients a full internet telephone service (CrossTalk) with many advantages over a conventional land line system, including the facility for conference calls.

- We have the knowledge to help our clients to resolve complicated problems with their service providers and other agencies if things go wrong.

Do give us a call for a no-obligation chat about how we might help you with your unresolved I.T. issues, or to discuss the benefits of an internet phone system.


SSD Drives – Speed up your computer and achieve more every day!

Romsey-based company Southern Cross IT can help you to work more productively with a new piece of computer hardware …..

Traditional Hard Disk with platters and a mechanical arm

Traditional Hard Disk with platters and a mechanical arm

Your hard disk could be slowing you down! Up until now, traditional hard disks have consisted of a mechanical spinning plate with a metal arm, and although technology has advanced the speed of these hard disks significantly over the years they have now reached their performance limit. New technology had to be called in to save the day!

Step in Solid State Disk Drives …… SSD Drives are significantly faster than traditional hard disks as they have no “seek time”, which is the time it takes for a hard disk to find the data that is required. With a traditional hard disk this requires the spinning of the plate up to speed and then the movement of the arm across the spinning disk. All of this is eliminated with an SSD Drive as there are no mechanical parts – the information is found electronically instead.

A modern SSD with no moving parts

A modern SSD with no moving parts

So, to allow your PC to be as fast as it needs to be, enter the world of SSD!

To find out whether your PC is compatible with a shiny new SSD Drive, please contact us at Southern Cross IT – we can help you with all your IT and computer needs (AND internet telephones, AND a new website, AND some very clever cloud computing!).

Virus removal for Brown Sugar Events

Martin Bargent of Brown Sugar Events recently had an unfortunate run-in with the particularly nasty Metropolitan Police Virus. This virus pretends to be from the UK police and says that your computer has been blocked due to it being involved with the distribution of pornographic material, SPAM and copyrighted content. It then hold’s your computer to ransom, offering to unlock it for £100 – this is of course a scam to get hold of your credit card details!

We were able to remove the virus and have just received this lovely testimonial from Martin:

I would Like to express my thanks to Mike Cross and his team at Southern Cross.

Last week, in the middle of a very busy day, my laptop suddenly locked. It had been infected by a particularly nasty virus. As I was later to discover, at some stage I had inadvertently clicked on a malicious link. A message on screen was demanding that I pay S100 to unlock the system.

Southern Cross supplies my internet phone system and has always maintained it in excellent working condition and has reacted promptly to any problems. Not knowing what to do next regarding my laptop blackmailers, I contacted Mike. He tried a quick solution to rectify the problem and when this didn’t work he passed me on to Jason. After numerous anti-virus scans, he cleared the problem and got me back to work. I cannot thank Mike and Jason enough for their help and professionalism.

I have no hesitation in recommending Southern Cross for your phone and computer solutions.

Martin Bargent

23rd January 2013

A new home

Southern Cross IT has moved!

Having lived at since 2003 (when I was 16!) the time has come to move to a new domain name:

Why? To start with, we are fed up of having to spell out S…O…C…R…O…S…S to people on the phone when giving them our email addresses – particularly to technical support companies “so that’s F…O…C…R…O…F…S…?”.

But our main reason is SEO. Our new domain name much better describes who we are and what we do. This is really very important in a domain name, especially for small businesses, as it gives search engines a helping hand when people want to find our website.

It also makes our domain name and email addresses easier for people to remember or even to guess (this is in fact why it is better for SEO), Jason at Southern Cross IT is not only my email address but it is semantically true, I am literally at Southern Cross IT. Wouldn’t it be great if all email addresses worked like that!

This is the first of many posts on our new blog at our domain. Stay tuned for more new, tips and particularly geeky humour from Southern Cross IT.